staffOur Story

TotalCare Walk-In Clinic was founded by Dr. Jiangnan Wang and Dr. Xiao-Ling Zhang in 2007. They left their jobs at a large hospital to pursue their passion of providing first-class patient care. Currently, TotalCare Walk-In Clinic serves over 18,000 patient a year. In 2012, Dr. Zhang opened TotalCare Wellness Center to help patients look younger, feel better, and live happier. Through curative medicine at our walk-in clinic and preventive medicine at our wellness center, TotalCare is committed to delivering excellent, affordable, and convenient health care to everyone.

Our Mission & Values

TotalCare’s mission is to help our patients achieve greater physical and psychological well-being by providing the highest quality of care in a warm, welcoming environment.

Also known as the five C’s, the following values help us create a caring environment that is conducive to healing, growth, and well-being for all.

Compassion

Every patient and case is unique. We listen carefully to fully understand patient needs in order to prescribe the appropriate solutions. We treat patients and their families with understanding and empathy.

Communication

We embrace open, honest, and clear communication. We err on the side of saying more rather than less.

Courtesy

Maintaining a clean, professional, and friendly environment is critical to serving our patients effectively. We treat everyone in our diverse community, including patients, their families, and colleagues with respect.

Care

Patient health and well-being is our greatest priority and we are fully committed to providing the best care.

Concern

We actively seek opportunities to help others with an understanding, empathetic attitude. We go the extra mile to educate, support, and help our patients in reaching their own health goals.

Our TEA culture

tea

Teamwork

We achieve the best outcomes through collaboration, by recognizing and appreciating each person’s unique strengths.

Effectiveness

We care deeply about results and provide the highest quality service through the dedicated efforts of each team member.

Accountability

No task is too small for excellence. We take full ownership of our work and hold everything we do to the highest standards.